Accessibility Screen-Reader Guide, Feedback, and Issue Reporting
Home

Client Services Standard

  1. Home
  2. Client Service Standards

Client Service Standards

At TaxOnTrack, Our primary goal is your success. We strive to offer top-tier technical expertise and support, ensuring that our clients receive exceptional service at every stage of our interaction.
Developed with input from our clients, our Client Service Standards are designed to prioritize your needs and preferences. With TaxOnTrack, you can expect nothing less than personalized, attentive service tailored to your unique requirements.



Marcum Client Service Standard - Reliability

RELIABILITY

You can count on us to be here when you need us.

Count on your TaxOnTrack service team to be dependable, quick to respond, and readily available. We're here to address your queries, meet your needs, or schedule a discussion whenever you require assistance. With us, you can trust in consistent support and prompt attention to your concerns.

Marcum Client Service Standard - Sincerity

SINCERITY

You can expect us to genuinely care about your experience.

We believe great service requires both exceptional talent and a genuine desire to meet and exceed your expectations. We work hard to offer added value to you whenever and wherever we can.

Marcum Client Service Standard - Personalization

PERSONALIZATION

Your needs drive how we support you.

We make it our priority to grasp your requirements and preferences to deliver the experience you deserve. This entails furnishing you with the pertinent information in a timely manner and through your preferred channels. Our dedication lies in collaborating with you in innovative and tailored methods to optimize value while adhering to our professional standards, thereby minimizing any hassles along the way.

Marcum Client Service Standard - Confidence

CONFIDENCE

You can have peace of mind knowing we are in your corner.

We understand that you rely on us for guidance in areas that can be both exciting and daunting. That's why we not only inform you about the rationale behind our recommendations but also offer you choices and assist you in navigating through them. We strive to eliminate uncertainty, ensuring you feel assured in our approach to every task, regardless of its scale.

Marcum Client Service Standard - Trust

TRUST

Your trust is the foundation of our partnership.

We endeavor to earn your trust from the first moment we meet and work every day to uphold it. We never take the responsibility of supporting you and your business lightly, and are honored to play a part in fueling your success.

Contact the Director of Client Experience

Jennifer Carro

Sanzida Arobi

Director of Client Experience

TaxOnTrack Clients Share Their Experience

Work ethic as well as understanding was top tier. I felt very safe and comfortable filing my taxes with Tax On Track. Zaber was great at communicating and explaining the whole process. He went above and beyond to help me make decisions about my taxes. I will definitely recommend Tax On Track to anyone filing taxes. You’re in good hands :)

Samia Irani

Tax on Track is one of the best accounting firms on Long Island. The primary accountant, Mr. Nahiyan is extremely knowledgeable with immense knowledge to help you file your personal and business taxes. Best of all, the service you receive for the price you pay is unbeatable. They are extremely friendly, professional, courteous, and SMART!! I would recommend Tax on Track to everyone who is looking for an excellent accountant for the fraction of the cost. From now on I will be using their services for my personal and business taxes!

Mohammad Talha

I was very pleased with the professionalism from Zaber. He met with me on short notice on a Saturday. I will continue to use TaxOnTrack in the future. Many thanks.

Leo Besterci